Privacy Policy

This Privacy Policy applies to all users who access or interact with our website at www.meethealchemist.com. At The Alchemist, we are committed to protecting your privacy. This statement outlines the types of personal information we may collect from you and explains how we may use that information. It also describes how we handle and safeguard your privacy across our services.

Information we collect

The Alchemist will collect personally identifiable information (such as name, title, company name, address, telephone number, or e-mail address) that you voluntarily provide through our website or e-mail correspondence. Our website hosting server also automatically gathers general, non-personal information about visitors. While IP addresses may be logged to analyze usage patterns, they are not linked to any personal identity. This data helps us observe trends like the most visited pages, duration of visits, domain origin of users, and the countries or states users are visiting from. These insights are used solely to improve our website and better tailor it to your needs.

We may also collect general information like the type of browser you use and the files you access, which allows us to make technical improvements and optimize the user experience. Furthermore, we collect personal information during interactions such as making purchases, communicating with us through social media platforms, writing reviews, participating in promotions or events, contacting our customer service team, or submitting content to the website. While these are our primary channels for gathering personal data, we may expand or update the ways we collect information as our business and technology evolve. The type and extent of personal information collected will depend on the nature of your interaction with us.

Why do we collect your personal information?

The Alchemist collects personal information to help us deliver our products and services effectively and to better understand the needs of our customers. This information is used for internal purposes, such as processing and tracking your orders, identifying your preferences, and analyzing patterns in customer behavior. Collecting this data allows us to improve our services, tailor your shopping experience, and make more informed decisions that benefit our community of customers.

Collecting personal information

We only collect your personal information with your consent. This includes instances such as when you place an order, request delivery, or participate in promotions or special offers. From time to time, we may also ask for your permission to use your information for things like enhancing product performance or sharing marketing content we believe may be relevant to you.

Unless otherwise stated, the information we collect is used solely to manage and maintain our business relationship with you. Any sensitive personal data is treated with additional care and handled in accordance with applicable legal requirements.

By choosing to communicate with The Alchemist whether through emails, online forms, or other channels, you are consenting to the collection and use of the personal information you provide.

Record keeping of your personal information

In the course of providing our products and services, it may be necessary to retain personal information related to your transactions. This is done to maintain accurate records for business operations and to allow us to address any concerns or inquiries you may have in the future.

We may store personal information for purposes such as internal accounting, administrative record keeping, maintaining order and sales history, and issuing account-related updates like regular statements. In addition, your information may be used to respond to inquiries, support customer service improvements, and track product performance over time.

We may also retain records of your participation in promotions, competitions, voucher redemptions, or other marketing activities you engage in voluntarily. This helps us manage those activities and deliver any associated benefits.

In some cases, we work with third-party service providers both, within Lebanon and internationally, to carry out essential business functions, such as product delivery or announcing competition winners. We take all necessary steps to ensure that these organizations handle your personal information responsibly and in line with this policy.

How we manage your personal information

You may have contact with us personally, by telephone, mail, over the Internet or other electronic medium. We take all reasonable steps to keep your Personal Information secure in a combination of secure computer storage, hard copy files and other records. We take steps to protect the personal information we hold from misuse, loss, unauthorized access, modification or disclosure.

Disclosure of your information

At The Alchemist, we do not share your personal information with unaffiliated third parties for their own marketing or promotional use. Your privacy is important to us, and we take this responsibility seriously.

To fulfill your orders and process transactions, we work with carefully selected third-party providers such as payment processors and shipping agents. These partners are granted limited access to your personal information solely for the purpose of completing the transaction or providing essential services. They are not permitted to use your information for any other reason, including their own marketing activities.

We may occasionally rely on additional third-party service providers to support other parts of our business operations. In each case, we ensure that these providers only access the data they need and handle it in accordance with our privacy commitments.

To protect your data during transactions, we use modern internet security technologies. When you access our checkout system, your information is safeguarded using industry-standard encryption and server authentication protocols. These measures are designed to ensure that your personal information is accessible only to The Alchemist..

However, while we follow best practices and apply the highest level of security available to us, we cannot guarantee that your information will remain completely secure at all times. No system is entirely immune to threats. As such, we cannot make absolute promises regarding the privacy of your personal data or communications. In the event of any known or suspected breach of security that could compromise your personal information, we will act promptly to inform you and provide guidance on steps you can take to protect yourself.

Importantly, we want to reaffirm that we never sell or rent your personal information to any third party under any circumstances.

Legal disclosure

At The Alchemist, we treat your personal information as confidential and take care to ensure it is not shared with third parties, except in the limited circumstances outlined in this policy. We do not disclose any personal data unless required by law or when necessary for legal, regulatory, or governmental investigations and proceedings.

We reserve the right to release your information to trusted service providers, law enforcement agencies, regulatory bodies, or other relevant authorities if a formal request is made, such as through a court order, subpoena, or similar legal process. Any such disclosure will be made at our sole discretion and only when we believe it is necessary and appropriate to comply with legal obligations or to protect the rights and safety of our company or others.

In the event of a business transaction involving a sale, merger, acquisition, bankruptcy, or transfer of some or all of our assets, your personal data may be included among the transferred assets. Should this occur, the responsibility for protecting your information will pass to the acquiring party or successor business, who must handle it in accordance with applicable data protection laws.

If there is any change in ownership or structure that affects how your information is managed, we will provide notice outlining the new data practices and your options regarding how your personal information is used.

Accessing your personal information

You have the right to access the personal information you’ve provided to us. Should you wish to review the information we hold about you, we may request verification of your identity before fulfilling your request. Once confirmed, we will respond within a reasonable timeframe. If you believe that any of the personal information we have is incorrect or outdated, you are encouraged to notify us, and we will promptly make the necessary updates.

Links to external website

Our website may include links to third-party websites for your convenience or reference. Please note that we do not endorse these external sites, nor are we responsible for their content, policies, or privacy practices. We strongly recommend reviewing the privacy policies of any website you visit before sharing your personal information.

Children’s Privacy

Our website is intended for individuals aged 13 and above. We do not knowingly collect personal information from anyone under the age of 13. If we become aware that personal data has been collected from a child under 13 without verified parental consent, we will take immediate steps to delete that information from our records.

User-generated content

Any content or personal information you choose to share publicly such as reviews, comments, or social media posts connected to our website may be seen, collected, and used by others. This includes information linked to your username, email address, or other identifiers that may appear alongside your contributions. The Alchemist is not responsible for the use of information that you voluntarily disclose in public or interactive areas of the site.

Your consent and changes to this policy

By using our website, you agree to the collection and use of your information as described in this Privacy Policy. We reserve the right to update or change this policy at any time. Any changes will be reflected on this page, and we encourage you to review the policy regularly to stay informed about how your personal data is protected.

Cookies

Similar to many other websites, we use cookies to gather information while you browse our site. Cookies are small text files stored on your computer, smartphone, or tablet as you navigate through our website. These files help our systems recognize your device and remember certain actions like what items you had in your shopping cart. Cookies play a crucial role in how our website functions and in making your online shopping experience smoother and more efficient. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.

What Information do Cookies collect?

Some cookies track how you interact with our site using the same device. This may include pages you visit, products you buy, and the path you take while browsing. The information gathered is anonymous and doesn’t include personal details like your name, address, phone number, or payment details. However, it may contain  a unique customer reference number that is unique to you..

To learn more about how cookies work, you can visit www.allaboutcookies.org.

What are Cookies used for?

Cookies help us work with tools like Google Analytics to better understand how you use our website  from the pages you visit to the features you interact with most. This insight allows us to improve your overall experience by refining the things you enjoy and making our website more user-friendly.

In some cases, we may link cookie data with information we already have about you to get a clearer picture of your preferences. This allows us to offer more relevant promotions, refine our products and services, and make your shopping experience more personalized and efficient.

Disabling and deleting Cookies

Most web browsers include an option to disable cookies, though the process varies by browser. You can typically find guidance on turning off cookies in your browser’s ‘Help’ menu. While you can delete cookies through your browser settings, they may be reinstalled the next time you visit a website unless you specifically disable them. To prevent cookies from being set, adjust your browser’s settings to reject them.

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